Refund Policy
Refund Policy – Black Dodz
At Black Dodz, we stand behind the quality of our products. Every item is tested before shipping.
✅ 7-Day Checking Warranty
All products come with a 7-day checking warranty from the date of delivery. If your product has a manufacturing defect or was damaged during delivery, we will repair or replace it.
📌 Conditions for Refund or Replacement
- Item must be reported within 7 days of delivery
- Product must be in original condition with all accessories
- Damage caused by misuse or accidents is not covered
- Contact us via WhatsApp with photos/video of the issue
🚚 Return Process
- Contact us via WhatsApp: +94 75 766 4469
- Send photos or video of the defect
- We will arrange pickup or guide you on return shipping
- Replacement or repair will be processed within 3–5 business days
❌ What Is Not Covered
- Physical damage caused by the customer
- Water damage (unless product is waterproof)
- Lost accessories after delivery
- Change of mind after delivery
📞 Contact Us
📲 WhatsApp: +94 75 766 4469