Refund policy

Return & Refund Policy

1. 7-Day Checking Warranty

At Black Dodz, we specialize in high-performance machinery. To ensure we provide the most competitive prices in Sri Lanka, all products are covered by a 7-Day Checking Warranty. This ensures your item arrives in perfect working condition.

  • Eligibility: If your product has a manufacturing defect (e.g., does not power on or has a technical fault out of the box), you must notify us via WhatsApp (+94 75 766 4469) within 7 days of delivery.

  • Verification: A clear video of the technical fault is required for initial verification.

  • Resolution: Upon inspection, if a manufacturing fault is confirmed, we will provide a replacement or repair.

2. Strict Exclusions (Non-Returnable)

Hobby-grade RC vehicles and drones are high-performance machines. We cannot accept returns or provide refunds for damage caused by:

  • Crash Damage: Any collisions, falls, or pilot/driver errors.

  • Water Damage: Any exposure to moisture, rain, or puddles.

  • Misuse: Burned motors/ESCs from over-straining or using unapproved batteries.

  • Modifications: Any attempt to open, repair, or modify the internal electronics.

  • Sale Items: Items purchased during promotional sales are final sale.

3. Return Conditions

To be eligible for an inspection:

  • The item must be in its original, unused condition.

  • It must be in the original packaging with all manuals and accessories.

  • Proof of purchase (receipt or order number) must be provided.

4. Shipping & Inspections

  • Initial Shipping: The customer is responsible for shipping costs to our Colombo 10 service center for inspection.

  • Verified Faults: If a manufacturing defect is verified, Black Dodz will cover the cost to ship the replacement or repaired item back to you.

5. Refunds

Refunds are only issued if a replacement for a defective item is unavailable.

  • Processing: Approved refunds are processed via bank transfer or original payment method within 5–7 business days.